D&M Realty and Management has the experience necessary to ensure that you enjoy your tenancy. We have personnel on call and at the ready – days, nights, weekends, and holidays – to deal calmly and efficiently with any emergency that might arise.
What is a Maintenance Emergency?
A good rule of thumb is to remember that any maintenance issue that could potentially cause injury, serious property damage, or a threat to health and safety is considered an emergency. Some examples of these maintenance concerns include:
- Broken Water Lines
- Flooding
- Fire (Call 911 First)
- Broken Door or Lock You Cannot Secure
- Gas Leak or Broken Gas Line
- Sewer Back-up and Flood
- No Heat in Winter
- No Air Conditioning in Extreme Heat Conditions
- Electrical Issues
- Leaking Roof
- Carbon Monoxide Detection
- Extended Power Outage
- Intruder Break-in (Call 911 First)
What is Not Considered a Maintenance Emergency?
When an issue does not pose an immediate threat to health, safety, or property, it is not an emergency. Any of the issues below, can be submitted via your tenant portal 24 hours a day.
- Burnt Out Lightbulbs or Fixture
- Appliance Malfunction
- No Hot Water
- Ice Maker is Broken
- No Air Conditioning (if the outside temperature is below 90 degrees)
- No Heat (if the outside temperature is above 50 degrees)
- Noise Complaints
- Parking Disputes
- Minor Leaks
- Utility Bill Questions
- Problems with your Roommate
- Wanting to get a new Roommate
If you have a maintenance emergency, please contact Angie Durbin at:
(619) 253-8890, if no one answers, leave a message, you will get a call back immediately.